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Terms of use of the website

Conduct of business and use of the woop.fun website

The website and the domain https://woop.fun (hereinafter also referred to as woop.fun) are operated by the company WOOP!, zabaviščni parki, d.o.o., Leskoškova 2, 1000 Ljubljana, registration number: 9951946000, tax number: SI79159281. WOOP!, zabaviščni parki, d.o.o. is the operator of the WOOP! Fun park, the WOOP! karting centre, WOOP! Arena and WOOP! Maribor and sells tickets for various attractions, events and products through its website (hereinafter also referred to as the Seller).

Sensitive data is transmitted over a secure SSL connection, allowing you to shop online safely and securely.
The General Terms and Conditions of Business govern the operation of the woop.fun online shop, the rights and obligations of the User (hereinafter also referred to as the Buyer) and the Seller and regulate their business relationship.
Payments can be made by credit cards (MasterCard, Visa and DinersClub). Payments are made through the Six Payment Services (WORLDLINE) system. All payment terms and security protocols are set and enforced by Six Payment Services (WORLDLINE). When purchasing with credit cards and debit cards, it is mandatory to enter the CVC code of the payment card. The code is the last 3 or 4 digit number on the back of the bank card in the signature field. The transaction will be recorded on your bank statement with the name WOOP! Ljubljana. Purchase receipts/vouchers are saved in a PDF file, which requires at least Adobe Reader 7.0 installed on your computer. Each customer needs a username and password to make online purchases. The username is identical to the customer’s e-mail address, and the password is created by the customer and is filled in the required information in the user profile. The username and password unambiguously identify the user and link the user to the data entered. By registering, the visitor becomes a user and acquires the right to purchase.

The purchaser or user of the services of WOOP!, zabaviščni parki, d.o.o. agrees that the data provided electronically will be used by WOOP!, zabaviščni parki, d.o.o. for the purpose of order fulfilment and information. WOOP!, zabaviščni parki, d.o.o. undertakes to permanently protect all personal data of the user in accordance with the Personal Data Protection Act. If the user no longer wishes to receive WOOP!, zabaviščni parki, d.o.o.’s newsletters and promotional communications, he/she may unsubscribe from them. The unsubscribe instructions can be found in each copy of the newsletter and e-mail. You can also unsubscribe by e-mail to info@woop.fun or by post to WOOP!, zabaviščni parki, d.o.o., Leskoškova 2, 1000 Ljubljana, Slovenia. Under no circumstances will the User’s data be passed on to unauthorised persons. The user is responsible for the protection of his/her personal data by ensuring the security of his/her e-mail address, username and password and by using appropriate software (anti-virus) protection on his/her computer.

The Buyer shall be bound by the General Terms and Conditions in force at the time of purchase (placing an online order). The User shall be specifically reminded of the General Terms and Conditions at the time of placing the order and shall confirm his/her awareness of them by placing the order. The General Terms and Conditions are also available at the reception of each WOOP! location. WOOP!, zabaviščni parki, d.o.o. reserves the right to change the General Terms and Conditions, but the General Terms and Conditions in force at the time of purchase shall apply to the relationship between the parties. The competent court for the resolution of any disputes shall be the Court of Ljubljana.

User and user account

When registering for the WOOP!-system on the woop.fun website, visitors are given a username identical to their email address and a password. The username and password unambiguously identify the user and link him/her to the data entered. By registering, the visitor becomes a user and acquires the right to purchase.
If at any later time the user wishes to change his/her e-mail address, he/she may do so by logging on to the “my account” tab of the woop.fun website and changing his/her e-mail address by clicking on the “change e-mail” button.
The user can also change the password and other data entered.

The woop.fun website also allows you to sign up via Facebook. When logging in via Facebook, the visitor can choose to have Facebook remember their login details. When selecting this option, visitors should make sure that the computer is a secure one that only they have access to. WOOP! Ltd shall not be held liable for any misuse of personal data resulting from visitor error.

Accessibility of information before the conclusion of the contract

The Seller undertakes to provide the following information to the Buyer before the Buyer is bound by the Contract or the Offer:
  • the main characteristics of the goods or services, to the extent appropriate to the medium and the goods or services,
  • the company, its registered office and, where available, the company’s telephone number,
  • the final price of the goods or services, including taxes, or the method of calculating the price if it cannot be calculated in advance because of the nature of the goods or services,
  • information on any additional transport, delivery or shipping costs, or a warning that such costs may be incurred if they cannot be calculated in advance,
  • the payment terms and the terms of delivery and performance of the service, the time limit for delivery of the goods or performance of the service, where applicable,
  • information on the company’s complaints procedure or an explanation of the complaints procedure, including full details of the contact person or customer service
  • the address at which the undertaking actually carries on business, the telephone number, fax number and e-mail address of the undertaking, where available, and, where appropriate, the name and registered office of the undertaking on whose behalf it is acting and to whom the consumer may address his complaint,
  • the costs associated with the use of the means of communication, if different from the basic tariff,
  • the conditions, time limits and procedure for exercising the right to withdraw from the contract without giving a reason in accordance with Articles 43c and 43d of the PSCT, together with the withdrawal form referred to in Article 43d(5),
  • the period within which the contract may be withdrawn from and the conditions for withdrawal (description of the right of withdrawal in accordance with Article 43c of the Consumer Protection Act; in cases where the consumer does not have a right of withdrawal in accordance with Article 43c of the Consumer Protection Act, the consumer shall be expressly informed of this),
  • the out-of-court dispute resolution options and other legal remedies available to businesses, and how accessible they are.

Ticket Complaints

According to Article 43c(12) of the Consumer Protection Act, the consumer does not have the right to withdraw from a contract in the case of leisure services where the undertaking undertakes to fulfil its obligation on a specific date or within a specific period of time. In view of the above-mentioned statutory exception, according to which the consumer does not have the right to withdraw from the purchase of tickets, all orders for tickets are binding, regardless of the method of ordering (by telephone, fax, e-mail or online).

Withdrawal from the contract

The consumer (this applies only to natural persons who acquire the goods for purposes outside their own gainful activity) has the right to notify the seller within 14 days of taking delivery of the goods that he or she is withdrawing from the contract, without having to give a reason for his or her decision. In doing so, the consumer may only be charged the costs referred to in Article 43d(7) of the CPRT. The period starts one day after the date of collection of the goods.
For reasons of personal data protection and the protection of user profiles, only a written withdrawal by email or post will be considered a valid withdrawal. In case of withdrawal from the contract, the consumer shall either return the received item by post to the seller’s address at Leskoškova 2, 1000 Ljubljana or bring it personally to the trampoline park WOOP! Ljubljana. The return of the received items to the company within the withdrawal period shall be deemed to be a communication of withdrawal from the contract.
The consumer must return the goods to the trader undamaged and in the same quantity, unless the goods are destroyed, damaged, lost or reduced in quantity through no fault of the consumer. If you start using the products and change your mind, you lose your right of withdrawal. Even otherwise, the products you are returning should be unused, undamaged and in their original sealed packaging. We recommend that, if you find immediately after receipt that the colour, size or any other feature is not as you had imagined, you do not open the product completely or, if possible, do not open it at all. When opening the packaging, please take care not to damage the packaging and carefully store the packaging, including all contents that have protected your product and individual accessories, for at least six months from the date of receipt, so as to minimise your costs for any return. Please note that you are responsible for any diminution in the value of the goods if the diminution in value is caused by handling which is not strictly necessary to establish the nature, characteristics and performance of the goods. The consumer may not use the goods unhindered until the contract is withdrawn. The consumer may inspect and test the goods to the extent strictly necessary to establish the factual situation. Testing the goods in a manner contrary to the above shall be deemed to be use of the goods, which means that the consumer thereby forfeits his right of withdrawal.
The only cost to the consumer of withdrawing from the contract is the cost of returning the goods (which, in the case of shipping, is charged according to the delivery service’s price list and depends on whether it is a consignment/package/shipment).

If the consumer has already received the goods and withdraws from the contract, he/she must return them to WOOP!, zabaviščni parki, d.o.o. or to the person authorised by him/her to take delivery of the goods immediately or, at the latest, within 30 days from the date of the communication of withdrawal (purchase). In the case of sales contracts, the company may withhold the reimbursement of the payments received until the consumer has taken delivery of the returned goods or until he/she has provided proof that he/she has sent the goods back.

Refunds of payments made will be made as soon as possible, but at the latest within 14 days of receipt of the cancellation notice. The company shall return the payments received to the consumer by the same means of payment as used by the consumer, unless the consumer has expressly requested the use of another means of payment and the consumer does not bear any costs as a result. Refunds in cash shall not be possible.
In the event of withdrawal from a contract where a bonus, discount code or promotional code has been redeemed, these funds will be taken into account as a discount and will not be refunded to the user. Only the amount paid will be refunded to the user’s TRR. In the event of withdrawal, the gift voucher shall be treated as a means of payment and returned to the user as a gift voucher and the amount paid shall be returned to the user’s TRR.

Complaints procedure

The complaint must be submitted in writing to info@woop.fun or by registered letter to the Seller’s address. The complaint must contain your contact information and a detailed description of the complaint. The complaint procedure is confidential.

Online ticket purchases are final

Before clicking on the Payment button, the Buyer is obliged to carefully check all the details of the purchase. After the purchase of tickets, which in the case of online purchases is made directly after clicking on Payment, no changes or cancellations can be made.

Other

Each order (purchase contract) of the customer is stored electronically on the woop.fun server.
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